If you have any questions, please contact us at:
GENERAL TERMS AND CONDITIONS
Clause 1 – Identity of the vendor
Clause 2 – Applicability and Conditions
Clause 3 – Our offer and your order
Clause 4 – Right of withdrawal
Clause 5 – International Delivery
Clause 6 – Payment
Clause 7 – Conformity and warranty
Clause 8 – Delivery and execution
Clause 9 – Force majeure
Clause 10 – Intellectual property
Clause 11 – Complaints procedure and conflicts
Clause 1: Identity of the Vendor
DOMANOF Studio(sole proprietorship Polishschuk Alena Mihaylovna)Lesi Ukrainky bulevard 10-A, 45.01133 KYIV - UKRAINE
Email address: moc.fonamod%40eciffo
Clause 2: Applicability and Conditions
Our terms and conditions are applicable to every offer from us as a webshop to you as Consumer (every natural person who, for non-occupational purposes alone, purchases or uses a good or service made available on the market). We deliver exclusively in the following countries:
UNITED ARAB EMIRATES
Clause 3: Our Offer and Your order
ORDERING: Select the desired product, specify the size and add to the basket. To place an order, specify your personal data, convenient payment and delivery methods. After completing the order, you will receive a confirmation letter with the details. Your order, and if necessary, a manager will contact you shortly to confirm the order and clarify the necessary details (in the case of an international order, we will send you a confirmation email without a call back). Our online shop open for you 24 hours a day (except weekends). If the order is placed after 19:00, the manager will contact you the next day morning. Orders placed on weekends are processed on the next business day following them.You can also take order by phone in Ukraine+38 066 7559860
Clause 4: Right of Withdrawal
If you buy goods from us, you have the right to decide that you do not want to keep the goods within 14 days from the delivery. You can then return your order without penalty and without giving any reason (the cost of return is to be paid by you). Within 14 days after reception of your returned order or your indication that you wish to forgo the agreement, we will pay you back the full purchase price, by the same means of payment which you utilised for the purchase. We can refuse repayment as long as we have not received the returned goods or until you have shown you have returned the goods, depending on which event occurs first. We expect you to handle the order as well as the packaging with the utmost care during the first 14 days after delivery. If you want to return the goods as described above, you may only unpack or use them to the extend needed to assess whether or not you wishes to retain them. Returned goods may be tested, but not used. When returning the goods, you will also have to return all delivered accessories and – if reasonably possible – return the goods in their original condition and packaging as well as taking in account our instructions as listed below. The products may be returned by dispatching the package through the carrier used when placing the order or through another shipping agent or postage method. Please contact us to organise pick-up and we can answer you which service you can return to use. If you decide to use a different shipping courier or other postage method than the one provided by our company, you will have to pay for the cost of return shipping upfront and will be responsible in case of loss or damage to the merchandise during transport in accordance with our returns instructions. In order to return the goods, you need to complete the return form available on our web site in your personal account area (which would detail customer name, order number, article reference, customer and provider full addresses of deliveries). Do this by accessing your account and selecting the item in the order you wish to return by clicking on the « return» button in order for us to provide you with a return number and the pro-format invoice completed with the details written above. You would need to print the shipping label and 3 copies of the Pro-format invoice and add them on the shipping box. Once the warehouse has received the returned products and we have checked that the returned products meet our requirements, you will receive an e-mail that the returned products have been accepted with your credit note. You will then be refunded following the payment method of your original order within 14 days upon receipt of your return in our warehouse. If you have fulfilled all requirements set above, the company will refund the entire price for the purchased products within 14 days. Should you decide to use the courier indicated by our company and with the online return form, you will not have to directly take care of the return shipping costs, which are at your expense. In this case, our company will pre-pay the return shipping costs for you and will deduct from your refund the cost of shipment. Please note that the following returns won't be accepted: health protection or hygiene sensible products, one of a kind product, limited editions or clearly personalized items.
Clause 5: International delivery
DELIVERY TO OTHER COUNTRIES When ordering, indicate the country of delivery, zip code, city and your contact details. Delivery is carried out within 10-14 business days from the date of registration and payment of the order. International shipping is free. Customs duties are possible. Please check the customs conditions in the relevant shipping country.
Clause 6: Payment
HOW TO MAKE AN ORDER
Using the navigation menu, select the item you wish to purchase, select your size and click on the ADD CART button underneath each item. Review the items in your shopping bag by clicking the SHOPPING CART link at the top of the page.Click on CHECKOUT to complete your order. To place an order, specify your personal information, convenient methods of payment and delivery. After completing the checkout, a manager will contact you to confirm the order and clarify the necessary details (for international orders we will just send the e-mail confirmation without calling back). We work daily from 10am to 7pm EEST (excluding weekends). If the order is placed after 7pm, the manager will contact you the next morning.Orders placed on weekends are processed the next business day.
CANCELLING AN ORDERYou may cancel the order by calling us (preferably) or sending us an e-mail request. If you have already made a purchase using the card, the refund will be credited to the original PayPal account within seven business days.
CURRENCYOrders in Ukraine are paid in the national currency of Ukraine (UAH)International orders via PayPal can be paid in the currency of your card.
PAYMENT FOR ORDERS IN KYIVIf you choose courier delivery in Kyiv or pickup from the showroom you can pay:
- by bank card on the site- in cash on delivery
PAYMENT FOR ORDERS IN UKRAINEIf you choose Nova Poshta as shipping method you can pay your order by credit card online only.
PAYMENT FOR INTERNATIONAL ORDERPayments for an international orders are made via PayPal system. To register for a PayPal account, visit the website paypal.com.
PAYMENT METHODSPayment by credit card online
We accept Visa/MasterCard cards.
When ready to make a purchase, choose «Credit Card Payment» as payment method and then click PAY MY ORDER button. It will redirect you to the payment gateway (LiqPay).
Credit card payment via PayPal for international ordersPayment for international orders is available only via the PayPal payment system.
When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to store.domanof.com
POSSIBLE PROBLEMS WITH CARD PAYMENTS
Before paying by credit card, make sure that the limit set by your bank for online transactions allows you to make a payment. If the allowed limit is lower than the cost of the item, contact the bank to authorize the transaction.
If you have any questions regarding payment, please contact us at:
+ 380 66 755 98 60or send us an e-mail: moc.fonamod%40eciffo
Clause 7: Conformity and Warranty
We guarantee that our products are in accordance with your order and meet the normal expectations you may have taking into account the specifications of the product. We also guarantee that our goods are in accordance with any at the moment of your order applicable law. We have made every effort to display as accurately as possible the colours and shapes of our products. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate. As a consumer and under Belgian consumer protection laws, you dispose of a statutory 2-year warranty period on goods purchased from us if this good is faulty. During this period and within the legal limits, we provide for the free replacement or repair of goods showing a defect covered by the statutory warranty. Goods are faulty if they are damaged when you receive them or if a manufacturing default occurs within the legal warranty period. Items that are damaged as a result of a normal wear and tear are not considered to be faulty.To the extent of what is possible or reasonable, you have a choice between replacement or repair. Only if replacement or repair is excessive or impossible, or impossible to deliver within a reasonable time, do you have the right to a reduction or to demand the dissolution of the contract of sale.During the first six months, you can in all cases call upon the guarantee. Afterwards you have to prove that the defects in the goods are not caused by abnormal use.
Clause 8: Delivery and Execution
All goods and services are delivered to the address provided by you when ordering. When a good is in stock it will be delivered to the delivery address within a period of 2 to 5 working days. We will inform you of the delivery period in your order confirmation. If we are not able to deliver on time, we will always notify you before the end of the delivery period. If we do not, you can cancel your order for free. In that case we will refund you within 30 days after dissolution of the agreement. The shipment of goods and gift vouchers is always at our risk. So you do not have to worry about goods lost during transportation. If you, however, return goods to us within 14 days after delivery because you prefer not to keep them, you will be responsible for the transportation. If the delivered goods were damaged during transport, do not correspond to the goods mentioned on the delivery note or do not correspond to the goods you ordered, you have to report this as quickly as possible and in any case within 3 days. Subsequently, you have to send the goods back within 14 calendar days after delivery. You have to use the enclosed "return form" for this. If you have any questions while filling in this return form, you can contact one of our employees on this email address: moc.fonamod%40erac-remotsuc We cannot be held responsible for any consequential damage suffered due to late delivery or non-delivery by the transporter assigned by the company. In such cases our liability remains limited to the value of the goods of which it is shown that they were not received by the customer.
Clause 9: Force Majeure
In case of force majeure, we are not obliged to fulfil our obligations. In that case we may either suspend our obligations for the duration of the state of force majeure or definitely repudiate the agreement. Events of force majeure are all circumstances external to our will and control that render the respect of our obligations completely or partly impossible. Such events include amongst others strikes, fire, disruption of energy supplies or telecommunication networks or communication systems and/or the temporary down-time of the webshop, late delivery or absence of delivery by suppliers or other third parties.
Clause 10: Intellectual property
Our website, logos, texts, photographs, names, and in general all our communications are protected by intellectual property rights either belonging to our suppliers or us or other claimants. It is forbidden to use and/or change any of the intellectual property rights as described in the present clause. So you may not copy nor reproduce for example drawings, photographs names, texts, logos, colour combinations, etc. ...without our prior written and explicit consent.
Clause 11: Complaints Procedure and Conflicts
We do hope that all our customers are always 100% satisfied. If nevertheless you would have complaints concerning our services, please do not hesitate to contact us at moc.fonamod%40erac-remotsuc . We will do the utmost to deal with your complaint within 7 days. All contracts we conclude with our customers are, regardless of their place of residence, exclusively governed by Ukrainian law. Only the courts of Ukraine are competent to adjudicate with disputes arising out of or connected to these contracts. If as a result of international law the law of a different country applies, the interpretation of the current terms and conditions will in the first instance be done in accordance to the Ukrainian Law on Market Practices and Consumer Protection as incorporated in the commercial Law code.
1. General Terms
DOMANOF with headquarters at Lesi Ukrainky bulrvard 10-A (hereinafter "The COMPANY") is responsible for the processing of your personal data on the website (domanof.com).
DOMANOF as a Ukainian company, opens in 2008.
DOMANOF takes responsibility for the processing of your personal data. A notification has been made to the Commission for the protection of privacy with regard to the processing of your personal data, as required by the Law.
2. Collected Personal Data
2.1. Data that you communicate to us
On the Registration Form on the Website: name, email address
During the ordering process: name, email address, phone numbers, home address, shipping and credit/debit card addresses.
2.2. Data that are automatically collected
2.3. Personal data communicated by commercial partners
In this case, the commercial partners of DOMANOF guarantee to DOMANOF that they have actually received the authorization to communicate these personal data.
3. Purpose of the processing of data
3.1. General purposes
The personal data are collected to:
Offer you the services of the Website; Allow a market research in order to improve the technical and intrinsic quality of the Services; Provide you with information related to the future offers that might interest you; Administer the technical aspect of the Website; After having checked the anonymous characteristic of the data, compile statistics or lead an investigation regards as the quantity of visits on the different parts of the Website.
3.2. Direct marketing and communication to third parties
Your personal data stay strictly confidential and may not be communicated to third parties or be used for direct marketing purposes, other than DOMANOF.
Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.
3.3. Serious violations
DOMANOF will be able to communicate your data at the request of the Justice in case of serious violations of the rules of conduct.
4. Duration of the conservation of the data
All the personal data are held as long as necessary for providing the Services by DOMANOF
5. Right to access and rectify
You are entirely free whether or not you communicate your personal data to DOMANOF. However, you must be aware that some services may be refused if you do not complete your personal data on the Registration Form and that you are the only one liable for the correctness of the data that you communicate to DOMANOF studio.
At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot.
6. Right to object
You may exercise your right to object within the framework of the processing of your personal data if you consider that serious and legitimate reasons exist to do so, by sending an email to the address .moc.fonamod%40erac-remotsuc However, you cannot object against the processing of your personal data if this processing is essential to the fulfillment of the contractual obligations.
7. Security and confidentiality
DOMANOF has developed technically and organizationally appropriate security measures in order to avoid the destruction, loss, forgery, modification, forbidden access and mistaken communication to third parties as well as every other unauthorized processing of the collected personal data.
DOMANOF may never be held liable for any direct or indirect damage that results from a wrong or illegal handling of the personal data by a third party.
Cookies and similar technologies do not allow to systematically collect data that enable us to identify the users of our Website. They only allow us to approve the operation of our Website, to understand the interests of our users and to measure the effectiveness of the content of our Website.
8.2. What is a cookie?
A "cookie" is a small text file that is sent from the server of DOMANOF and is stored on your computer's hard drive. This way we can remember your preferences when visiting our Website.
The information registered by these cookies may only be read DOMANOF and only during the visit of the Website. You can refuse the use of these cookies by modifying the navigation configuration settings.
8.3. Kind of cookies
Cookies can be subdivided based on their offspring, function and durability.
First party cookies are cookies set by a website visited by the user i.e. the website displayed in the address bar. (e.g. cookies placed by haiderackermann.com
Third party cookies are cookies that are set by a domain other than the one being visited by the user. A third party cookie occurs when a user visits a Website and a third party sets a cookie through that Website (e.g. cookies placed by Google, Twitter and Facebook).
Functional cookies are cookies that ensure the proper functioning of the Website (e.g. cookies for log-in or registration, language preferences). Functional cookies are logically first party cookies.
Non-functional cookies are cookies that can be set for statistical, social, targeting and commercial purposes. They are not related to the mere technical support of the Website. Cookies with statistical purposes allow us to check which pages of the Website you visit, where your computer is localized etc. Cookies with social purposes allow the user to share the content of the visited Website through social media directly to others. Cookies with targeting purposes allow a creation of your profile based on your surfing behaviour so that the displayed advertisement will be adapted to your interests. Cookies with commercial purposes keep track of how many and which advertisements were displayed to a user. Non-functional cookies can be first party or third party cookies.
Persistent cookies are stored on a users' device in between browser sessions which allow preferences or actions of the user to be remembered. The cookies are activated every time the user that set these cookies visits the Website (e.g. cookies set by social media such as Twitter, Facebook, Google Analytics etc.) Most non-functional cookies are persistent cookies.
Session cookies allow websites to link the actions of a user only during a browser session. A browser session starts when a user opens the browser screen and ends when he closes the browser screen. Session cookies are only set temporarily. When you close the browser, the cookies will be removed. Most functional cookies are session cookies.
8.4. Your permission
If at any moment you want to revoke your permission, you have to remove your cookies through your browser settings. If you wish to find out more about removing or blocking cookies, we find this website quite helpful: http://www.aboutcookies.org/Default.aspx?page=2.
8.5. Changing your browser settings
We would like to point out that Web browsers allow you to change your cookie settings. These settings can generally be found in the menu 'Options' or 'Preferences' of your web browser. In order to understand these settings better, the following links can be useful. In case you need additional information, you can consult the 'Help' function in your web browser.
Cookie settings in Internet Explorer Cookie settings in Firefox Cookie settings in Chrome Cookie settings in Safari
8.6. More information on cookies
Information on cookies
You can find useful information on cookies: http://www.allaboutcookies.org/
Internet Advertising Bureau
The association for digital marketers drafted a guide on online behavioural advertising and online privacy that you can find on: http://www.youronlinechoices.eu/
8.7. Which cookies do we use on haiderackermann.com?
Website functionality cookies These cookies enable you to browse the website and use our features such as shopping baskets and wish lists
Website analytics cookies We use these cookies to measure and analyse how our customers use the website. This allows us to continuously improve our website and your shopping experience.
Customer preference cookies When browsing or shopping online, the website will remember preferences you make (for example your user name,or location). This makes your browsing experience simpler, easier and more personal to you. Targeting cookies or advertising cookies These cookies are used to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement as well as helping us measure the effectiveness of our advertising campaigns.
9. Applicable law and jurisdiction clause